Shipping policy

Shipping Policy

1. Delivery areas

We ship throughout Israel, to the address given at the time of the order or to a nearby pickup point. In remote communities or areas with limited access, delivery times may be longer; in such a case we will contact you in advance.

2. Delivery times

The estimated delivery time is 14 to 21 business days from payment confirmation. Business days are Sunday–Thursday, excluding holiday eves, holidays and non-working days.

Our products are selected from international manufacturers and shipped directly to you — this keeps the price fair, and in return the delivery time is a little longer than a local delivery. We state the real time and don't promise what we can't keep.

If delivery is delayed beyond the date given to you, you may cancel the transaction and receive a full refund with no cancellation fee, in accordance with our cancellation policy.

3. Shipping cost

Pickup from a distribution point — free, on any order amount.
Home delivery — 29 ₪.

The shipping cost is shown in full on the checkout page before you confirm the order, and is not added at a later stage.

The prices on the site are final. The business operates as an exempt dealer (Osek Patur) and does not charge VAT. You will not be asked to pay customs duties or any additional charges when receiving the shipment.

4. Order tracking

When the order is handed to the shipping company, you will receive an email or text message with a tracking number. For any question about where your shipment is, contact us on WhatsApp and we'll check for you.

5. Incorrect shipping details

Please make sure the address and phone number you provided are correct. If the shipment is returned to us because of incorrect details, we'll be glad to send it again after coordinating with you; the cost of the repeat delivery will be borne by the customer.

6. Delays beyond our control

Delays may occur due to circumstances beyond our control, such as strikes, security restrictions, extreme weather or problems at the shipping company. In such cases we will keep you updated, and your right to cancel the transaction and receive a full refund is preserved.