FAQ

We've gathered here everything we get asked most often. Didn't find an answer? Write to us on WhatsApp at 053-4719568 — we reply within one business day.

Shipping

How long does delivery take?
14 to 21 business days from payment confirmation. If something is delayed beyond that, you may cancel and get all your money back, including the shipping fee.

How much does shipping cost?
Pickup from a distribution point — free on any amount. Home delivery — 29 ₪.

Will I pay customs or extra charges when the parcel arrives?
No. The price on the site is the final price you pay, with no surprises on delivery.

Where are the products shipped from?
We select products from international manufacturers and ship them directly to you, with no middlemen. That keeps the price fair — and in return shipping takes a little longer than a local delivery.

How do I track my order?
When the parcel ships, we'll send you a tracking number by email or text message. You can also simply write to us on WhatsApp with your order number and we'll check for you.

Cancellation, exchange and refund

Can I return a product that didn't suit me?
Yes. You have 14 days from receiving the product to cancel the transaction, with no reason required and no prior approval needed. A message on WhatsApp, by email or by phone is enough.

What does it cost me?
For a cancellation not due to a defect, the law allows us to charge a cancellation fee of 5% of the product price or 100 ₪, whichever is lower. Return shipping is at the customer's expense.

When will I get my money back?
Within 14 days of receiving the cancellation notice, to the same payment method you paid with.

The product arrived damaged. What now?
Send us a photo on WhatsApp and we'll take care of it right away. In the case of a defect or a product that doesn't match its description on the site, you'll get a full refund including shipping, with no cancellation fee, and the collection will be at our expense.

I didn't manage to collect the parcel and it was sent back. Have I lost my money?
No. Your right of cancellation is preserved. Only the actual shipping and return costs will be deducted from the refund, and you can also simply arrange a repeat delivery.

Is there a warranty on the products?
A product that arrives defective or doesn't match its description entitles you to a full refund or a replacement, as required by law. We don't sell an extended commercial warranty beyond that — we'd rather not promise what we can't keep.

Products and use

What language are the instructions in?
Some products come with instructions in English only. If anything is unclear, write to us on WhatsApp and we'll explain exactly how to use it — gladly and without limit.

Are the products suitable for children and babies?
In the kids category, each product states which age it's suitable for. Products not intended for children — mouth tape, for example — are explicitly marked as adults only.

What's the difference between the sleep mask models?
The 3D mask blocks light without touching the eyes — suitable for side sleepers too. The Bluetooth mask adds flat speakers for music or white noise. Not sure? Tell us what matters to you and we'll recommend.

Payment and privacy

Which payment methods are accepted?
All supported payment methods are shown on the checkout page. Payment is processed in an encrypted environment, and card details are not stored by us.

Will I get a document for the purchase?
Yes. A receipt is issued for every purchase, and the transaction details document also lists the manufacturer's details and the country of manufacture.

What happens to my details?
They are used only to handle your order and the delivery. We don't sell information to anyone, and marketing emails are sent only to those who have explicitly opted in. Full details in the Privacy Policy.