Want to know where your parcel is? Here are all the ways, from fastest to slowest.
1. The fast way — WhatsApp
Send us a message at 053-4719568 with your order number (for example #1042) or the email you ordered with, and we'll check for you. We reply within one business day, usually much sooner.
2. In the email you received from us
When the parcel ships, we'll send you an email or text message with a tracking number and a tracking link. If the email hasn't arrived, it's worth checking your spam folder or the Promotions tab.
3. In your account on the site
If you ordered through an account on the site, the status of all your orders appears in your account area.
How long should it take?
14 to 21 business days from payment confirmation. During holidays and busy periods there may be slight delays — we'll let you know if that happens.
The parcel is delayed beyond the time given
In that case you may cancel the transaction and receive a full refund, including the shipping fee and with no cancellation fee. Just write to us and we'll arrange it.
The parcel is waiting at a pickup point
Distribution points hold parcels for a limited time. If you didn't manage to collect it and the parcel was returned — your right of cancellation is preserved, and you can also arrange a repeat delivery. Write to us and we'll find a solution.
WhatsApp or phone: 053-4719568 · Email: dreamosleep1@gmail.com