Refund policy
Cancellation & Returns Policy
This policy was written in accordance with the Consumer Protection Law, 5741–1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 5771–2010. Nothing in it derogates from the rights granted to you by law.
1. Right of cancellation — 14 days
You may cancel the transaction within 14 days of receiving the product or of receiving the transaction details document, whichever is later. No reason is required.
A person with a disability, a senior citizen (aged 65 and over) or a new immigrant may cancel the transaction within four months of receiving the product, provided the transaction included a conversation between the parties. We will ask you to present an appropriate certificate.
2. How to cancel
You can notify us of a cancellation in any of the following ways:
- By email: dreamosleep1@gmail.com
- By phone: 053-4719568
- By WhatsApp to the phone number above
- Through the contact form on the site
The cancellation takes effect when the notice is given and is not subject to our prior approval. We will send you confirmation of receipt of the notice within one business day.
3. Cancellation fee
For a cancellation that is not due to a defect or non-conformity, we may charge a cancellation fee of 5% of the product price or 100 ₪, whichever is lower.
4. Returning the product
After you give notice of cancellation, we will provide you with an address for returning the product. Returning the product is the customer's responsibility and at the customer's expense, except in the cases set out in Section 6.
Please return the product in its original packaging and without use beyond reasonable inspection or trying on. Opening the packaging to inspect the product does not negate the right of cancellation, but if the product has been damaged or has lost value, we may deduct that value from the refund.
5. Refund timing
The refund will be made within 14 days of receiving the cancellation notice, to the same payment method used for the transaction. If the cancellation is made before the product is shipped, the full amount paid will be refunded, less the cancellation fee only.
6. Defective product, product not matching its description, or late delivery
If the product arrived defective, does not match its description on the site, or delivery was delayed beyond the date given to you:
- You will receive a full refund, including any shipping fees paid.
- No cancellation fee will be charged.
- The product will be collected at our expense; you do not need to return it yourself.
Please let us know about a defect or non-conformity as soon as possible, with a photo of the product — this helps us resolve it faster.
7. Parcel not collected from the pickup point
If a parcel was not collected and was returned to us, your right of cancellation under Section 1 remains in full. The shipping and return costs we actually incurred will be deducted from the refund. We'd be glad to arrange a repeat delivery instead of a cancellation — contact us and we'll sort it out.
8. Products that cannot be cancelled
In accordance with the regulations, the purchase of products manufactured or customized specifically for the customer at the customer's request, perishable goods, and recordable or reproducible goods whose original packaging has been opened cannot be cancelled.
Personal items (sleep masks, earplugs, mouth tape) — for hygiene reasons, we ask that they be returned in their original packaging. If the product is defective, the right of cancellation applies in any case.
9. Warranty and manufacturer details
The manufacturer's details and country of manufacture are provided in the transaction details document sent to you after purchase. For warranty questions, contact us through any of the channels above.
10. Contact
DreamoSleep · Exempt dealer no.: 347924862 · Email: dreamosleep1@gmail.com · Phone & WhatsApp: 053-4719568 · Response times: Sunday–Thursday, reply within one business day.
Updated: September 2026